Shipping Policy

We send your order with Australia Post, DHL Express or another approved courier, unless checkout tells you otherwise.

Processing Times

In-stock items are processed and dispatched within 48 hours (business days). If you order on a weekend or a public holiday, we process it on the next business day.

Pre-order, backorder and custom items can take longer to leave us. If your order is time-sensitive, please contact us before you order so we can confirm availability and dispatch timeframes.

Shipping Estimates

• Standard Shipping (Australia): 2 to 7 business days
• Express Shipping (Australia): 1 to 3 business days
• International Shipping: 7 to 21 business days, depending on destination and customs clearance

Those timeframes are estimates only and are not guaranteed.

Order Tracking

We email you a tracking number once your order is dispatched. Please allow up to 24 hours for tracking updates to become active.

Delivery

Most shipments are sent with signature on delivery. If nobody is there to sign, the courier may redirect your parcel to a local collection point or try again.

Any redelivery, rebooking, storage or address correction fee charged by the courier is yours to pay.

Shipping Costs

Checkout works out your shipping charge from weight, dimensions and delivery location. Oversized or irregularly shaped items may cost more to send.

If the actual shipping cost differs materially from the amount charged at checkout, we'll contact you for approval before dispatch.

You get free shipping on eligible standard orders shipped within Australia over $150. Oversized or freight-only items (noted on the product page), international orders and orders under $150 are charged shipping calculated at checkout.

International Orders

If you're ordering from outside Australia, all customs duties, import taxes, brokerage fees and other charges imposed by your destination country are yours to pay. They aren't included in your order total.

If an international shipment is refused, returned or undeliverable because duties went unpaid or the details were wrong, original shipping costs are non-refundable and additional return shipping or handling charges may apply.

Shipping Delays

Once your order is dispatched, delivery is outside our control. We aren't responsible for delays caused by courier services, customs processing, weather events or other factors beyond our control.

Incorrect Shipping Information

Please check your shipping details are correct at checkout. We aren't responsible for delays, loss or extra charges that come from incorrect or incomplete delivery information you've given us.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Need Help?

For anything about your order or its tracking, contact us through our contact page or email info@pvsautomotive.com.au.