Privacy Policy

PVS Automotive runs this website and online store, along with the content, features, tools, products and services on it (Services). The Services run on Shopify, which is what lets you buy online securely and use the rest of the store.

This Privacy Policy sets out how we collect, use, disclose, store and protect your personal information when you visit the Services, buy through them or contact us. If anything here conflicts with our Terms of Service, this Privacy Policy prevails on personal information.

When you use the Services, you acknowledge that you've read and understood this Privacy Policy.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal information we collect

• Contact details such as name, billing address, shipping address, phone number, and email address.
• Payment and transaction information including payment method, transaction history, and order details. Your card details are processed securely by third-party payment providers and aren't stored by us.
• Account information including login credentials, preferences, and settings.
• Order and usage information including products viewed, added to cart, bought, returned, or exchanged.
• Communications including emails, messages, and support enquiries you send us.
• Device and technical information including IP address, browser type, device identifiers, and interaction data collected through cookies and similar technologies.

Personal information means information that identifies you or could reasonably be linked to you. Which of these categories we hold depends on how you deal with us.

Where we get it from

• Information you give us directly when you use the Services.
• Automatic collection through cookies, analytics tools, and similar technologies.
• Shopify and other service providers who support our operations.
• Marketing, analytics, and advertising partners, where permitted by law.

Those are the four sources we collect personal information from.

How we use your personal information

• Order processing and fulfilment including payments, shipping, returns, and support.
• Account management including authentication, preferences, and order history.
• Service improvement including analytics, troubleshooting, and performance monitoring.
• Marketing and advertising including email marketing and online advertising, subject to your preferences.
• Security and fraud prevention including monitoring for suspicious or unlawful activity.
• Legal and compliance purposes including responding to lawful requests and enforcing our terms.

We use your personal information for those purposes.

Who we disclose it to

• Shopify and third-party service providers who help with payments, hosting, analytics, fulfilment, support, and marketing.
• Advertising and marketing partners for personalised advertising, subject to your rights and opt-out choices.
• Affiliated entities within our corporate group.
• Authorities or advisers where required by law, regulation, or legal process.
• Parties involved in a business transaction such as a merger, sale, or restructure.

We may disclose your personal information to any of those parties. To opt out of certain data sharing for targeted advertising, go to https://www.pvsautomotive.com.au/pages/data-sharing-opt-out.

Shopify and third-party processing

Shopify hosts the Services. Personal information you submit through the Services may be processed by Shopify and its partners, including in countries outside your own. Shopify processes personal information in accordance with its own privacy policies.

For the detail, read the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and tracking

We use cookies and similar technologies to run the Services, analyse usage and support marketing. You can manage your cookie preferences through your browser settings. We recognise Global Privacy Control signals where the law requires it.

Children's information

The Services aren't intended for children, and we don't knowingly collect personal information from anyone under the age of 16.

Security and data retention

We take reasonable steps to protect personal information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

We keep personal information only for as long as we need it for the purposes described in this Privacy Policy, to comply with legal obligations, to resolve disputes and to enforce agreements.

Your rights

• Access personal information we hold about you.
• Request correction or deletion of personal information.
• Request a copy of your personal information.
• Opt out of certain marketing and targeted advertising.

Depending on where you live, you may have the right to do any of the above. Use the contact details below to exercise them, and note we may need to verify your identity before we respond.

If you believe we've mishandled your personal information, please contact us first so we can try to sort it out. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

International transfers

Your personal information may be stored or processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when they're published on this page, and the updated date is revised at the same time.

Contact

If you have questions about this Privacy Policy, or you want to exercise your privacy rights, contact us by email or through our contact form:

Email: info@pvsautomotive.com.au
Contact form: pvsautomotive.com.au/pages/locations-and-contact