Warranty & Australian Support

Everything you buy from us carries a warranty, and the people who back it are here in Australia.

Our warranty

You're covered for manufacturing faults under normal use. If the damage came from incorrect installation, an accident, misuse or unauthorised modification, you're outside that.

Your Australian Consumer Law rights

Our warranty sits beside your rights under the Australian Consumer Law, and it doesn't replace them. Our goods come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You keep those rights once a product is fitted. For the full detail, read our Refund Policy.

Australian-based support

The team you deal with sits in Australia and knows the vehicles we build for. Setup, calibration, fitment or a warranty question, you're talking to people who work on the product every day, not an overseas call centre.

How to get help

• Send us a written enquiry or warranty claim
• Check the FAQ for a quick answer

For setup and troubleshooting, start with our support guides. They cover head unit first boot, CarPlay and Android Auto, steering wheel control calibration, cameras and audio. Anything they don't answer, bring it to us.

Returns and change of mind

You've got 30 days from delivery to send back an unused, unfitted item in its original packaging if you change your mind. You'll get a full-value store credit or a refund. Talk to us first, because we approve every change-of-mind return in writing before anything comes back. Sealed electronic items, including headunits, cameras and wireless control modules, have to come back unopened with the seal intact. We inspect every return when it reaches us. You won't pay a restocking fee. Return shipping is at your expense. The full terms are in our Refund Policy.