Warranty & Australian Support
Last updated: 22 June 2026
Every PVS product is backed by a warranty and by a support team based in Australia.
Our warranty
| Head units | 36-month manufacturer warranty on the hardware |
|---|---|
| Steering wheel cores | Lifetime structural warranty |
| Other products | Covered against manufacturing faults; see the product page or contact us for specifics |
Warranty covers manufacturing faults under normal use. It does not cover damage caused by incorrect installation, accident, misuse or unauthorised modification.
Your Australian Consumer Law rights
Our warranty sits alongside, and does not replace, your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. These rights apply even after a product has been installed. For full detail see our Refund Policy.
Australian-based support
Our support team is based in Australia and understands the vehicles we build for. Whether you need help with setup, calibration, fitment or a warranty question, you are dealing with people who know the product, not an overseas call centre.
How to get help
For setup and troubleshooting, start with our support guides, which cover head unit first boot, CarPlay and Android Auto, steering wheel control calibration, cameras and audio. For anything else, contact our team:
- Phone: (02) 9184 6898
- Use our contact page for written enquiries and warranty claims
- Browse the FAQ for quick answers
Returns and change of mind
If you change your mind, returns may be available within the conditions set out in our Refund Policy. A restocking fee of up to 25% applies to change-of-mind returns and does not apply to faulty items, warranty claims or cases where an incorrect item was sent.