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Privacy policy

PVS Automotive operates this website and online store, including all related content, features, tools, products, and services (Services). The Services are provided through Shopify, which enables us to offer secure online purchasing and related functionality.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy prevails in relation to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Personal information means information that identifies you or could reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with us:

  • Contact details such as name, billing address, shipping address, phone number, and email address.
  • Payment and transaction information including payment method, transaction history, and order details. Payment card details are processed securely by third-party payment providers and are not stored by us.
  • Account information including login credentials, preferences, and settings.
  • Order and usage information including products viewed, added to cart, purchased, returned, or exchanged.
  • Communications including emails, messages, and support enquiries sent to us.
  • Device and technical information including IP address, browser type, device identifiers, and interaction data collected through cookies and similar technologies.

Sources of Personal Information

We collect personal information from:

  • Information you provide directly when using the Services.
  • Automatic collection through cookies, analytics tools, and similar technologies.
  • Shopify and other service providers who support our operations.
  • Marketing, analytics, and advertising partners, where permitted by law.

How We Use Personal Information

We use personal information for the following purposes:

  • Order processing and fulfilment including payments, shipping, returns, and customer support.
  • Account management including authentication, preferences, and order history.
  • Service improvement including analytics, troubleshooting, and performance monitoring.
  • Marketing and advertising including email marketing and online advertising, subject to your preferences.
  • Security and fraud prevention including monitoring for suspicious or unlawful activity.
  • Legal and compliance purposes including responding to lawful requests and enforcing our terms.

Disclosure of Personal Information

We may disclose personal information to:

  • Shopify and third-party service providers who assist with payments, hosting, analytics, fulfilment, customer support, and marketing.
  • Advertising and marketing partners for personalised advertising, subject to your rights and opt-out choices.
  • Affiliated entities within our corporate group.
  • Authorities or advisers where required by law, regulation, or legal process.
  • Parties involved in a business transaction such as a merger, sale, or restructure.

You may opt out of certain data sharing for targeted advertising by visiting https://www.pvsautomotive.com.au/pages/data-sharing-opt-out.

Shopify and Third-Party Processing

The Services are hosted by Shopify. Personal information submitted through the Services may be processed by Shopify and its partners, including in countries outside your own. Shopify processes personal information in accordance with its own privacy policies.

To learn more, visit: Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Cookies and Tracking

We use cookies and similar technologies to operate the Services, analyse usage, and support marketing activities. You can manage cookie preferences through your browser settings. We recognise Global Privacy Control signals where required by law.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

Security and Data Retention

We take reasonable steps to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights to:

  • Access personal information we hold about you.
  • Request correction or deletion of personal information.
  • Request a copy of your personal information.
  • Opt out of certain marketing and targeted advertising.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

International Transfers

Your personal information may be stored or processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when published on this page, and the updated date will be revised accordingly.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: info@pvsautomotive.com.au
PVS Automotive operates online only.